mywbet Privacy Policy

1. Who We Are

mywbet is an online casino and sports betting platform accessible at mywbet.win. References to "mywbet", "we", "us", or "our" in this Policy refer to the mywbet platform operator. For the purposes of this Policy, mywbet acts as the data controller in respect of personal data collected from Users of the platform.

mywbet serves players across Malaysia, including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Bangsar, and other cities. Our platform operates under international gaming authority licensing which imposes specific data processing and protection obligations that we are committed to meeting.

If you have any questions about how mywbet handles your personal data, you can reach our support team 24/7 via live chat, or by email at [email protected].

2. Personal Data We Collect

mywbet collects the following categories of personal data from Users, to the extent necessary for the purposes described in this Policy:

mywbet does not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, health data, or biometric data) except where strictly required for identity verification purposes and only with appropriate safeguards in place.

3. How We Collect Your Data

mywbet collects personal data through the following means:

• Direct provision: data you submit when registering a mywbet account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a promotion;
• Automated technical means: data collected automatically when you access the mywbet platform, including via cookies, server logs, and similar tracking technologies (see Section 6);
• Third-party payment providers: transaction confirmation data received from payment processors such as Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank;
• Identity verification services: data received from third-party KYC and identity verification providers engaged by mywbet to meet its licensing obligations.

4. Purposes and Legal Basis for Processing

mywbet processes your personal data only where a legitimate purpose and legal basis exists. The primary purposes for which mywbet processes personal data are:

• Provision of services: to create and manage your mywbet account, process deposits and withdrawals, deliver gaming services, and provide customer support;
• Contractual performance: to fulfil mywbet's obligations to you under the Terms and Conditions you accepted upon registration;
• Legal compliance: to meet mywbet's obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and international gaming licensing requirements;
• Responsible gaming: to identify and assist Users who may be at risk of problem gambling, including implementing self-exclusion and deposit limit tools;
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, account compromise, and platform abuse;
• Platform improvement: to analyse aggregate usage patterns and improve the mywbet product experience;
• Communications: to send account notifications, security alerts, and — where you have opted in — promotional communications relating to mywbet offers.

5. Sharing Your Personal Data

mywbet does not sell, rent, or trade your personal data to any third party. mywbet may share your personal data with the following categories of recipients where strictly necessary:

• Payment service providers: to process deposits and withdrawals on your behalf (e.g. Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank);
• Identity verification providers: to carry out KYC checks required under mywbet's licensing obligations;
• Game software providers: where necessary to deliver specific game products available on the mywbet platform; game providers receive only the minimum data required;
• Regulatory authorities: where mywbet is legally required to disclose information to its gaming regulator, law enforcement agencies, or financial intelligence units in connection with AML obligations or lawful requests;
• Professional advisors: including legal counsel, auditors, and compliance consultants bound by appropriate confidentiality obligations.

All third parties with whom mywbet shares personal data are required to handle that data securely and in accordance with applicable data protection standards. mywbet does not permit third parties to use your data for their own marketing purposes.

6. Cookies & Tracking Technologies

The mywbet platform uses cookies and similar tracking technologies to operate and improve our service. Cookies are small text files stored on your device that allow us to recognise returning visitors, maintain session security, and understand how Users interact with the platform.

The types of cookies used by mywbet include:

• Strictly necessary cookies: essential for the platform to function correctly, including maintaining your logged-in session and securing your account;
• Performance cookies: used to collect anonymised data about how Users navigate the platform, helping mywbet identify areas for improvement;
• Functional cookies: used to remember your preferences, such as language settings or previously visited sections of the platform.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the mywbet platform, including your ability to log in or maintain a session.

7. Data Security

mywbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Security measures in place at mywbet include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mywbet platform;
• Secure storage of passwords using industry-standard hashing and salting techniques — mywbet staff cannot read your password;
• Access controls restricting internal access to personal data to those with a business need to access it;
• Regular security reviews and vulnerability assessments of platform infrastructure;
• Incident response procedures to detect and respond to security breaches promptly.

While mywbet takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your mywbet login credentials and should notify us immediately at [email protected] if you suspect your account has been compromised.

8. Data Retention

mywbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and licensing obligations. In practice, this means:

• Account data is retained for the duration of your active relationship with mywbet and for a period of at least five (5) years following account closure, as required under applicable AML regulations;
• Financial and transaction data is retained for a minimum period determined by mywbet's licensing authority and applicable financial record-keeping requirements;
• Communications records (including live chat logs and email correspondence) are retained for a reasonable period to support dispute resolution and service improvement;
• Technical and log data is retained for shorter periods consistent with its operational purpose, typically not exceeding 12 months.

When personal data is no longer required, mywbet will securely delete or anonymise it.

9. Your Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal data held by mywbet:

• Right of access: to request a copy of the personal data mywbet holds about you;
• Right of rectification: to request that mywbet correct inaccurate or incomplete personal data;
• Right to erasure: to request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to mywbet's legal retention obligations;
• Right to restrict processing: to request that mywbet limit how it uses your personal data in certain circumstances;
• Right to data portability: to receive a copy of your personal data in a structured, commonly-used format where technically feasible;
• Right to object: to object to the processing of your personal data for purposes based on legitimate interests;
• Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the mywbet support team via live chat or by email at [email protected]. mywbet will respond to all valid requests within a reasonable timeframe, and in any event within 30 days. mywbet reserves the right to verify your identity before acting on a data rights request.

10. Children and Minors

The mywbet platform is strictly restricted to individuals aged 21 and above. mywbet does not knowingly collect personal data from persons under the age of 21. If mywbet becomes aware that personal data has been collected from a person under this age threshold, that data will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on the mywbet platform or that mywbet has inadvertently collected personal data from a person under 21, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. International Data Transfers

mywbet may process or store your personal data on servers or infrastructure located outside Malaysia in order to deliver its services. Where such international transfers occur, mywbet takes steps to ensure that your personal data is protected to a standard consistent with this Policy, including through the use of appropriate data transfer mechanisms and contractual safeguards.

mywbet's use of third-party payment processors and identity verification providers may also result in personal data being processed in the jurisdictions in which those providers operate. These providers are selected and contracted on the basis that they maintain data protection standards consistent with mywbet's own obligations.

12. Changes to This Privacy Policy

mywbet reserves the right to update or amend this Privacy Policy at any time. Where a material change is made, mywbet will provide notice via the platform or by email to the address associated with your mywbet account prior to the change taking effect.

The date at the top of this Policy reflects the date of the most recent update. Your continued use of the mywbet platform following any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and contact us to close your account.

13. Contact & Complaints

If you have any questions, concerns, or complaints about how mywbet processes your personal data, please contact our support team in the first instance:

Live Chat: Available 24/7 via the mywbet platform — average response 3–5 minutes

Email: [email protected]

mywbet is committed to resolving privacy concerns directly with Users. If you are not satisfied with mywbet's response to a complaint, you may have the right to escalate your complaint to a relevant data protection supervisory authority or the dispute resolution body established under mywbet's gaming licence.

This Privacy Policy was last reviewed and updated in June 2026. The English-language version is the governing version. In the event of any inconsistency between this version and any translation, this English version shall prevail.